Rue Emile Francqui 6/9
As you probably know, the organizations trying to “force” customers to receive their next bill by email (instead of a paper version) is since May 25, 2018 a technique that is much harder to implement, even forbidden…
Bernard Cosyns,Law Degree and Data Protection Expert:
“Since Friday, May 25, 2018, the new regulations require, in the 31 Member States of the European Economic Area, that your company has a different legal basis, so that you do not have to obtain a separate, express and free consent from your clients beforehand just to make a change of the delivery channel of your bills, paper to electronic or vice versa. If you had not provided for it in your terms and conditions, a contract or other agreement, sufficiently clear and formalized, you will not be able to impose it, unless a law provides that invoices can no longer be issued in other form. For your private customers in their domestic life, we are far from it, even if Belgium considers that every citizen has an electronic identity.”
Digiteal believes that if there is someone who needs to make a choice with respect to a decision that will impact directly in their daily organization, it is the customer himself!
That’s why Digiteal, adept at standards and respect for individual choices, helps companies to rally their particular customers to electronic invoices, in the state of the art.
Your customer receives a first paper invoice, as usual. On this invoice is a “Digiteal Payment Banner”, which makes it easier for customers to pay their bill thanks to the European standard Payment QR Code.
Example of a QR code that allows a donation of one euro for the Belgian Red Cross
This Payment QR Code is different from a traditional QR Code because it does not redirect your customer to a website. It pre-fills the payment order, no need for manual data entry!
At the end of the payment process, Digiteal asks your customers how they want to receive their next bill. It is then proposed to them to receive the next invoice, either in the Digiteal platform, or in a channel chosen by your company, or by keeping the current method: the choice made by your customer carries his express consent.
The management of the pdf invoices (sent by email or available on portal) is complex and is absolutely not optimal: it requires a lot of rigor, structure, the manual encoding of the payment, etc. It’s simple, the most efficient channel for the customer as for the company is electronic invoicing: Digiteal has made this choice and builds the future by creating this platform that optimizes the management and payment of invoices.
In addition to complying with the new European Regulation, your company is more likely to rally its customers to electronic invoicing. Instead of imposing a channel for issuing your invoices, solely for economic reasons, this solution brings real added value for your customers. This solution will be most appreciated!
Your company wants to accelerate its digitization and move in this direction: